GDPR Art.38: Position of the Data Protection Officer
What This Control Requires
The controller and the processor shall ensure that the data protection officer is involved, properly and in a timely manner, in all issues which relate to the protection of personal data. The controller and the processor shall support the data protection officer in performing the tasks referred to in Article 39 by providing resources necessary to carry out those tasks and access to personal data and processing operations, and to maintain his or her expert knowledge.
In Plain Language
Appointing a DPO is only half the job. Article 38 ensures the role actually works by protecting the DPO's independence and embedding them in the organisation's decision-making. The DPO must be involved early and meaningfully in all data protection issues - not pulled in after decisions have already been locked in. They need proper resources, access to processing operations, and support to maintain their expertise. Independence is the cornerstone here. The DPO cannot receive instructions on how to do their job, cannot be dismissed or penalised for carrying out their tasks, and must report directly to the highest management level. This ensures their advice reaches decision-makers without being filtered or watered down by middle management. If the DPO wears other hats in the organisation, those additional responsibilities must not create a conflict of interest. The DPO's job is to advise, monitor, and liaise with regulators - not to make business decisions about data processing. Any role that involves deciding how and why data is processed is incompatible with being the DPO.
How to Implement
Set up organisational arrangements that protect the DPO's independence in practice. Give them a direct reporting line to the board, CEO, or equivalent. Ensure no intermediate manager can override or interfere with their recommendations. Formalise protections against dismissal or penalisation in the DPO's employment contract or service agreement. Define clear triggers for when teams must involve the DPO. At a minimum, this includes new processing activities and product development, DPIAs, data breach incidents and notification decisions, data subject rights requests, policy development, vendor selection and DPA negotiations, and any direct interactions with supervisory authorities. Build checklists and workflow steps that prompt the right teams to loop in the DPO at the right time. Allocate real resources. This means dedicated time for DPO duties (especially if the role is combined with other work), full access to processing operations and related information, budget for external legal advice, training, and tooling, administrative support to handle the compliance workload, and access to IT systems and security tools needed for monitoring. Invest in the DPO's ongoing professional development. Data protection law, regulatory guidance, and best practices shift constantly. Fund conference attendance, training courses, and professional memberships. A DPO whose knowledge goes stale cannot protect the organisation effectively. Establish regular DPO reporting to senior leadership. Define frequency, format, and expected content. Reports should cover the state of data protection compliance, key risks and open issues, DPO activities and recommendations, relevant regulatory developments, and resource needs. When management decides to deviate from DPO advice, document the reasoning clearly.
Evidence Your Auditor Will Request
- Organisational chart showing DPO's direct reporting line to highest management
- Evidence of DPO involvement in key data protection activities and decisions
- Resource allocation documentation for the DPO role
- Records of DPO reports to senior management
- Evidence of DPO professional development and training
Common Mistakes
- DPO not involved in data protection issues until after decisions are already made
- DPO given instructions by management on how to exercise their tasks, undermining independence
- Insufficient resources allocated to the DPO role, preventing effective performance
- DPO reporting through intermediate management rather than directly to the highest level
- DPO penalised or sidelined for raising data protection concerns or objections
Related Controls Across Frameworks
| Framework | Control ID | Relationship |
|---|---|---|
| ISO 27001 | A.5.2 | Related |
Frequently Asked Questions
What does 'involved in a timely manner' mean in practice?
Can the DPO be disciplined for decisions made in their DPO capacity?
How do we prevent conflicts of interest if the DPO has other roles?
Track GDPR compliance in one place
AuditFront helps you manage every GDPR control, collect evidence, and stay audit-ready.
Start Free Assessment