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Art.38 GDPR

GDPR Art.38: Position of the Data Protection Officer

What This Control Requires

The controller and the processor shall ensure that the data protection officer is involved, properly and in a timely manner, in all issues which relate to the protection of personal data. The controller and the processor shall support the data protection officer in performing the tasks referred to in Article 39 by providing resources necessary to carry out those tasks and access to personal data and processing operations, and to maintain his or her expert knowledge.

In Plain Language

Appointing a DPO is only half the job. Article 38 ensures the role actually works by protecting the DPO's independence and embedding them in the organisation's decision-making. The DPO must be involved early and meaningfully in all data protection issues - not pulled in after decisions have already been locked in. They need proper resources, access to processing operations, and support to maintain their expertise. Independence is the cornerstone here. The DPO cannot receive instructions on how to do their job, cannot be dismissed or penalised for carrying out their tasks, and must report directly to the highest management level. This ensures their advice reaches decision-makers without being filtered or watered down by middle management. If the DPO wears other hats in the organisation, those additional responsibilities must not create a conflict of interest. The DPO's job is to advise, monitor, and liaise with regulators - not to make business decisions about data processing. Any role that involves deciding how and why data is processed is incompatible with being the DPO.

How to Implement

Set up organisational arrangements that protect the DPO's independence in practice. Give them a direct reporting line to the board, CEO, or equivalent. Ensure no intermediate manager can override or interfere with their recommendations. Formalise protections against dismissal or penalisation in the DPO's employment contract or service agreement. Define clear triggers for when teams must involve the DPO. At a minimum, this includes new processing activities and product development, DPIAs, data breach incidents and notification decisions, data subject rights requests, policy development, vendor selection and DPA negotiations, and any direct interactions with supervisory authorities. Build checklists and workflow steps that prompt the right teams to loop in the DPO at the right time. Allocate real resources. This means dedicated time for DPO duties (especially if the role is combined with other work), full access to processing operations and related information, budget for external legal advice, training, and tooling, administrative support to handle the compliance workload, and access to IT systems and security tools needed for monitoring. Invest in the DPO's ongoing professional development. Data protection law, regulatory guidance, and best practices shift constantly. Fund conference attendance, training courses, and professional memberships. A DPO whose knowledge goes stale cannot protect the organisation effectively. Establish regular DPO reporting to senior leadership. Define frequency, format, and expected content. Reports should cover the state of data protection compliance, key risks and open issues, DPO activities and recommendations, relevant regulatory developments, and resource needs. When management decides to deviate from DPO advice, document the reasoning clearly.

Evidence Your Auditor Will Request

  • Organisational chart showing DPO's direct reporting line to highest management
  • Evidence of DPO involvement in key data protection activities and decisions
  • Resource allocation documentation for the DPO role
  • Records of DPO reports to senior management
  • Evidence of DPO professional development and training

Common Mistakes

  • DPO not involved in data protection issues until after decisions are already made
  • DPO given instructions by management on how to exercise their tasks, undermining independence
  • Insufficient resources allocated to the DPO role, preventing effective performance
  • DPO reporting through intermediate management rather than directly to the highest level
  • DPO penalised or sidelined for raising data protection concerns or objections

Related Controls Across Frameworks

Framework Control ID Relationship
ISO 27001 A.5.2 Related

Frequently Asked Questions

What does 'involved in a timely manner' mean in practice?
It means bringing the DPO in early enough for their input to actually shape decisions. For new projects, that means at the planning or design stage. For incidents, it means as soon as a potential data protection issue surfaces. The DPO should never be presented with a fait accompli.
Can the DPO be disciplined for decisions made in their DPO capacity?
No. Article 38(3) is explicit: the DPO cannot be dismissed or penalised for performing their tasks. This protection is essential for genuine independence. A DPO can still be dismissed for unrelated reasons (like misconduct), but the burden of proving the dismissal has nothing to do with their DPO activities falls squarely on the organisation.
How do we prevent conflicts of interest if the DPO has other roles?
Map out any roles that involve deciding how and why data is processed, and make sure the DPO does not hold them. IT director, head of marketing, HR director, and general counsel are the usual problem areas. Write up a conflict of interest assessment and review it regularly. If a conflict surfaces, remove the conflicting responsibility - do not remove the DPO role.

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